At Al Qaisar Official, we aim to get your order to you as quickly as possible, please allow 2–3 working days for delivery. Most orders are dispatched within 48 hours.

To ensure your items arrive safely, we use fully tracked delivery services. For added peace of mind, our courier may require a signature upon delivery. Once your order has been dispatched, you will receive an email confirmation along with tracking information so you can monitor your parcel every step of the way.

Returns & Refunds

We want you to be completely satisfied with your purchase, which is why we offer a 14-day return policy from the date you receive your order.

Please note:

• Items must be unused, unwashed, and in their original condition and packaging.
• We do not accept returns for items that have been worn, washed, or altered.
• Return shipping costs are the responsibility of the customer.
• Please include your order details in the return package so that we can track your order efficiently.
  

For your peace of mind, we recommend using a tracked or recorded delivery service when sending returns.

All our products are thoroughly checked and feature brand markings to ensure authenticity. Once your return has been received and inspected, your refund will be processed within 3–4 working days.

Contact Us

If you have any questions about delivery, returns, or your order, feel free to contact us at
 contact@alqaisarofficial.com We’re happy to help.