Orders and Shipping
How do I place an order?
You can place an order by selecting your desired wall panels, adding them to your cart, and proceeding to checkout where you’ll provide shipping and payment details.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods for your convenience.
Can I change or cancel my order after it's been placed?
You can change or cancel your order within 24 hours of placing it by contacting our customer support team.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the delivery status.
What are your shipping options and costs?
We offer standard and expedited shipping options. Shipping costs vary based on your location and the size of your order, which will be calculated at checkout.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days, while expedited shipping options are available for faster delivery.
How do I contact customer support?
You can contact our customer support team viacontact@alqaisarofficial.comor +447881104982, as listed on our Contact Us page. We’re here to help with any questions or concerns.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund.
How do I initiate a return?
To initiate a return, please contact our customer support team with your order details, and we will provide you with instructions on how to proceed.
Are there any items that cannot be returned?
Custom or personalized items, as well as items marked as final sale, cannot be returned unless they are defective or damaged.
Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
How do I exchange an item?
To exchange an item, please contact our customer support team with your order details and the item you wish to exchange. We will guide you through the process.
How long does it take to process a return or exchange?
Returns and exchanges are typically processed within 3-5 business days after we receive the returned item.
Ready to Find Your Perfect Look?
Browse our collections or get in touch — we're always happy to help you find the right outfit for your occasion.
